❓ Frequently Asked Questions – Hair Loss Treatment | Curekey
🧬 Understanding Hair Loss
What is androgenetic alopecia?
Androgenetic alopecia (commonly known as male pattern hair loss) is the most common cause of hair loss in men.
It is driven by a genetic sensitivity of hair follicles to DHT (dihydrotestosterone), a hormone derived from testosterone.
Over time, affected follicles shrink, producing thinner and shorter hairs, until growth may slow significantly or stop.
Is hair loss reversible?
It depends on the stage of hair loss.
- ✅ Active follicles → stabilization and improvement are possible
- ❌ Long-standing bald areas → regrowth is unlikely
The primary goal of treatment is to slow or stop further hair loss.
Regrowth, when it occurs, varies from person to person.
⚙️ How Curekey Treatments Work
What happens when I start treatment?
Hair loss treatments typically work in phases:
1. Initial phase (Weeks 0–8)
You may notice temporary increased shedding.
This phenomenon, known as shedding, occurs as older hairs are pushed out and the hair growth cycle resets.
➡️ Shedding is temporary and does not mean the treatment is failing.
2. Stabilization phase (Months 2–3)
Hair loss generally slows down.
Shedding decreases as hair cycles normalize.
3. Improvement phase (Months 3–6 and beyond)
Some patients notice:
- Thicker hair texture
- Reduced scalp visibility
- Early signs of regrowth in certain areas
👉 Visible results usually require at least 3 months, with optimal results seen after 6–12 months of consistent use.
Do all patients experience shedding?
No.
Not everyone experiences increased shedding.
If it occurs, it is temporary and typically resolves within a few weeks.
What if I miss a dose or forget to apply my treatment?
Missing an occasional dose is not a problem.
Simply resume your treatment as instructed.
Consistency over time is what matters most.
How long do I need to stay on treatment?
Hair loss treatments are effective only while they are used.
If treatment is discontinued, hair loss typically resumes within a few months and any benefits may gradually be lost.
💊 Oral vs 🧴 Topical Treatments
What is the difference between oral and topical treatments?
Oral treatments
- Work systemically through the bloodstream
- Address hair loss at the hormonal level
- Often more effective for stabilization
- Require a medical evaluation and prescription
Topical treatments
- Applied directly to the scalp
- Act locally on hair follicles
- Lower systemic exposure
- Preferred by some patients based on tolerance or preference
Which option is better?
There is no universal answer.
The most appropriate option depends on:
- Your hair loss pattern
- Your medical history
- Your personal preferences
A licensed physician will determine the best approach based on your medical questionnaire.
Can oral and topical treatments be combined?
In some cases, oral and topical treatments may be used together.
This depends on individual medical factors and is determined by the prescribing physician.
🩺 Medical Review & Safety
Do I need a prescription?
Yes.
All prescription treatments offered through Curekey require:
- Completion of a medical questionnaire
- Review by a licensed physician
- Approval before any prescription is issued
You are charged only if a prescription is approved.
Are there side effects?
Like all medications, hair loss treatments may cause side effects, although most patients tolerate them well.
Potential side effects depend on the specific treatment and dosage.
Your physician will evaluate suitability before prescribing.
If you experience side effects, contact Curekey support or your healthcare provider.
Can Curekey treat all types of hair loss?
Curekey focuses primarily on androgenetic alopecia.
Certain conditions, such as scarring or autoimmune forms of hair loss, may not be suitable for treatment through telehealth and require in-person dermatological care.
Who prescribes my treatment?
All prescriptions are issued by licensed physicians who independently review your medical questionnaire.
Treatments are prescribed only when medically appropriate.
🔁 Subscription, Billing & Cancellation
Is Curekey a subscription?
Yes.
Curekey operates on a subscription model to ensure continuity of care and consistent treatment delivery.
When am I charged?
You are charged only if a physician approves your prescription.
Subscription renewals occur according to your selected treatment plan.
When can I cancel my subscription?
You can cancel your subscription at any time.
There is no minimum commitment.
Once canceled, you will not be charged for future renewals.
How do I cancel my subscription?
You can cancel in two ways:
- Through your patient portal
- Log in and manage your subscription directly from your account dashboard.
- By contacting support
- Email 📧 support@curekey.com, and our team will assist you.
If I cancel, will I receive another shipment?
If you cancel before your next billing date, no additional shipment will be sent.
If an order has already been processed or shipped, that shipment may still be delivered.
Will I be refunded if I cancel?
Canceling stops future charges.
Refunds for shipped or processed orders are subject to Curekey’s refund policy and applicable regulations.
🔐 Privacy & Data Protection
Is my medical information secure?
Yes.
All personal and medical data is handled securely and confidentially, in accordance with applicable healthcare privacy regulations.
Your information is never sold or shared for marketing purposes.
🎯 Expectations & Results
What if the treatment doesn’t work for me?
Response to treatment varies between individuals.
Some patients experience visible improvement, while others mainly achieve stabilization.
The primary goal is to slow or stop hair loss, not to guarantee regrowth.
Does Curekey guarantee results?
No medical treatment can guarantee results.
Curekey provides access to clinically recognized treatments, prescribed after medical review, but individual outcomes vary.
Is Curekey right for me?
Curekey is designed for adult men experiencing androgenetic hair loss who seek a convenient, medically supervised solution.
It may not be appropriate for all types of hair loss.
📩 Need more help?
If you have additional questions, our support team is available at:
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